An AI receptionist that never lets a lead go unanswered.
LeadCaptain answers your calls and messages in a natural voice, answers common questions, captures the details you need, and knows exactly when to bring in a person.
A front-desk experience your customers can reach anytime
Every call and message gets a fast, helpful, on-brand response — with the details captured and the right next step in place.
Answers your calls
Picks up the moment the phone rings, so callers reach a helpful voice instead of voicemail.
Responds naturally
Speaks and writes in a clear, friendly, on-brand way that sounds like your business.
Answers business questions
Handles common questions about your hours, services, pricing, and location using details you provide.
Captures lead info
Collects names, phone numbers, and contact details so you can follow up with confidence.
Structured intake
Asks the right questions in the right order to gather exactly what your team needs to act.
Identifies the reason
Understands why each customer is reaching out and records it with the conversation.
Routes and hands off
Sends the right conversations to the right person, with full context, when a human is needed.
Covers after-hours
Stays responsive on nights, weekends, and holidays so late inquiries never slip away.
Handles urgent requests
Follows the rules you set to flag and escalate time-sensitive matters right away.
When a conversation starts on the phone, it can continue over messaging channels — so customers keep talking to you the way that suits them.
A caller reaches out — and gets a real answer
Here is how a typical after-hours inquiry plays out. The receptionist answers, understands the request, captures the details, and sets the next step.
- Greets callers in your business name and voice
- Answers the question, then moves toward a next step
- Captures name, contact, and reason automatically
- Confirms a clear follow-up before the call ends
Every conversation follows a clear intake flow
Structured intake means the receptionist gathers the same essential details every time, so nothing important is missed.
Greet & understand
Answers warmly and identifies why the customer is reaching out.
Ask the right questions
Collects name, contact details, and the specifics your team needs.
Capture the lead
Saves a structured record of the conversation and the reason behind it.
Set the next step
Confirms a follow-up or hands off so the opportunity keeps moving.
Open for business, even when you're closed
Many customers reach out after hours — evenings, weekends, and holidays. Instead of a voicemail, they get a helpful response and a captured lead you can act on.
It knows when to bring in a person
The receptionist handles the routine, but recognizes the moments that need a human. Your team steps in with full context — nothing repeated, nothing lost.
- Handoff rules you control for the moments that matter
- Full conversation context passed to your team
- Your staff can take over any conversation, anytime
- Urgent matters escalated based on your settings
Handoff, with everything in hand
When a conversation needs a person, your team receives the full history — who the customer is, what they need, and what has already been captured.
Reach customers where they already contact you
Phone is the current primary channel, with SMS and additional messaging channels planned. The goal is a consistent experience and shared customer context as channels become available.
Phone
Answers calls, captures details, and routes to your team.
SMS
Turns inbound texts into qualified, moving conversations.
Instagram DMs
Respond to direct messages and capture new inquiries.
Facebook Messenger
Keep Messenger conversations answered and organized.
Meet customers on WhatsApp with the same front office.
More channels ahead
Built to grow with how your customers reach out.
It answers using your business details
Add your hours, services, pricing guidance, and how you want conversations handled. The receptionist uses those details to answer accurately and stay on-brand.
Questions, answered
What to know about the LeadCaptain AI Receptionist.
Yes. Phone answering is available today — it picks up calls, holds a natural conversation, answers common questions, and captures lead details.
It answers using the business details you provide, such as your hours, services, location, and pricing guidance. You control what information it can share.
The receptionist stays responsive nights, weekends, and holidays. Late inquiries get a helpful answer and are captured as leads so you can follow up.
Yes. You set handoff rules, and your team can step in at any time with the full context of the conversation.
Phone is the current primary channel. SMS, Instagram DMs, Facebook Messenger, and WhatsApp are planned for future rollout. Cross-channel continuity will expand as those channels become available.
No. You add your business details, configure your greeting and rules, connect your channels, and go live — no engineering required.
Give every caller a receptionist that answers
Start free and see how LeadCaptain answers calls, captures leads, and hands off to your team when it counts.
LeadCaptain · Your AI front office