Data Deletion

You can request deletion in either of these ways:

• From within your account, use the account or data settings to request deletion where available.
• Submit a request through our contact page with the subject "Data Deletion Request."

We will acknowledge your request and let you know the next steps, including any information we need to verify your identity.

To help us locate and process your request quickly, please include:

• The name and email address associated with the account.
• The business name, if applicable.
• The phone number or identifier relevant to the data you want deleted.
• A brief description of what you would like deleted.

To protect your information, we take reasonable steps to verify the identity of the person making a deletion request before acting on it. This helps ensure that requests are legitimate and that we do not delete data at the direction of someone who is not authorized.

Depending on your request and account type, eligible information that may be deleted includes:

• Account profile and configuration details.
• Stored conversation records, transcripts, and lead details.
• Phone numbers and messaging data associated with the account.
• SMS opt-in and related contact records where applicable.

Some information may be retained where we are required or permitted to keep it, as described below.

After we process a deletion request, some information may remain in secure backups for a limited period before it is overwritten in the ordinary course. We may also retain certain information as needed to comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements. Retained data is protected and is not used to re-create a deleted account.

If you connected LeadCaptain to third-party platforms — such as telephony, messaging, or social channels — deleting your LeadCaptain data does not automatically delete data those platforms hold under their own policies. You may need to submit a separate request to each platform to remove data stored there.

If you connected LeadCaptain to Meta platforms (such as Facebook, Messenger, Instagram, or WhatsApp), you can request deletion of the data LeadCaptain received through those connections.

• Disconnect LeadCaptain from your Meta account through the connection settings within LeadCaptain or through the app permissions in your Meta account.
• Submit a deletion request through our contact page and note that it relates to Meta-connected data.

Upon a valid request, we will delete the eligible Meta-connected data that LeadCaptain stores, subject to the retention and backup practices described above. Data held by Meta remains subject to Meta's own policies and controls.

For any questions about deleting your data, please contact us. LeadCaptain is operated by LeadCaptain / Super Social.