Security and control for every customer conversation
LeadCaptain is designed around data protection, controlled access, permissions, and clear customer control over how information is used.
Your data is handled with care at every step
From the moment a conversation begins, LeadCaptain treats your business and customer information as something to protect — not something to expose.
Protected in transit and at rest
Conversations and business data are handled over secure connections and stored with protection in mind.
Controlled access
Access to your information is limited to what is needed to run your front office and support your account.
Separation by business
Each business's data is kept organized and separated so your information stays your own.
You decide who can see and do what
Access controls and permissions let you keep the right people in the loop and everyone else out. You stay in charge of who can view conversations, manage settings, and act on leads.
- Role-based access for owners and team members
- Permissions scoped to what each person needs
- Clear visibility into who can act on your account
- Remove access the moment someone changes roles
Connect providers on your terms — and stay in control
LeadCaptain works with the providers that power your phone and messaging, while keeping the choices about your data in your hands.
Helpful responses within your guardrails
LeadCaptain is built to respond helpfully and stay on-brand, within the guardrails you set.
Your team handles the moments that matter
Sensitive or complex conversations can move to your team with full context so a real person can continue the conversation.
Safeguards around communication and availability
Keeping conversations flowing means keeping them safe and dependable — two goals we design toward together.
A note on certifications
LeadCaptain is designed with security and controlled access in mind, but it does not currently claim formal certifications or compliance attestations. If your business has specific security or compliance requirements, please reach out and we'll be glad to talk through how LeadCaptain fits.
Have a security question?
Tell us what your business needs. We're happy to walk through how LeadCaptain protects your data and keeps access under your control.