Privacy Policy

We use the information we collect to:

• Provide, operate, and maintain the LeadCaptain service.
• Answer calls and messages, capture leads, and follow up on your behalf.
• Personalize your experience and remember your preferences.
• Process payments and manage your subscription.
• Communicate with you about your account, updates, and support requests.
• Monitor performance, prevent abuse, and improve the reliability and quality of the service.

To power communication features, LeadCaptain processes phone numbers, call metadata, call recordings and transcripts where enabled, SMS and messaging content, and delivery information. This data is used to answer, route, capture, and follow up on conversations for your business.

Where WhatsApp and other messaging channels are available, we process the message content and account identifiers needed to deliver and respond to those conversations, consistent with each provider's requirements.

Mobile information, phone numbers, SMS opt-in data, and consent records are never sold or shared with third parties or affiliates for their own marketing or promotional purposes. This category of information is not shared with any third parties for independent marketing.

Mobile and SMS information may be shared with service providers that help us deliver messaging or infrastructure services — for example, telecommunications carriers and messaging platforms — but only as necessary to operate the service on your behalf. These providers are permitted to use the information solely to provide their services to us and not for their own marketing purposes.

LeadCaptain uses artificial intelligence to understand conversations, generate replies, capture lead details, and suggest next actions. To do this, conversation content and related context may be processed by AI systems, including trusted third-party AI providers acting as service providers.

AI-generated responses are automated and may not always be accurate. You remain responsible for reviewing how the service is configured and for the conversations conducted on your behalf.

We work with third-party service providers to run LeadCaptain, including cloud hosting, telephony and messaging platforms, AI providers, payment processors, and analytics and support tools. These providers may process information on our behalf only to the extent needed to perform their services, and they are expected to protect it and use it consistently with this policy.

We do not sell your personal information. We may share information in the limited circumstances described below:

• With service providers who help us operate the service.
• To comply with applicable law, legal process, or valid government requests.
• To protect the rights, property, or safety of LeadCaptain, our users, or the public.
• In connection with a business transaction such as a merger, acquisition, or asset sale, subject to appropriate protections.

We retain information for as long as your account is active or as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it. Some information may persist in backups for a limited period before it is overwritten.

As part of providing the service, LeadCaptain processes information about your customers and contacts — such as their names, phone numbers, and the content of their conversations with your business. We process this information on your behalf to deliver the service. You are responsible for having an appropriate basis to collect and use your customers' information and for honoring their rights and preferences.

We use administrative, technical, and organizational measures designed to protect information, including access controls, permissions, and encryption in transit. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we work continually to safeguard the information entrusted to us.

Depending on where you live, you may have rights over your personal information, such as the right to access, correct, delete, or receive a copy of it, and to object to or restrict certain processing.

You can exercise many of these choices directly in your account settings, or by contacting us. To request deletion of eligible information, see our Data Deletion page.

If you have questions about this Privacy Policy or how your information is handled, please contact us. LeadCaptain is operated by LeadCaptain / Super Social.